// Tree structure definition
var FAQ_NODES = [
["What items can I recycle?", null, null,
["Talking Trash takes their recycle items to a fully licensed and approved recycling facility. We realize that customers may have questions about what can or can not be placed in their recycle bins. We will sort non recycleable items at your curb and a certain amount of contaminated recycle materials is expected. We will pick up your recycle materials out of our bin or yours as long as it’s clearly identified as recyclables. For a printable list, Click on the Forms Link", null, null],
],
["What types of trash service do you provide?", null, null,
["Talking Trash primarily focuses on ‘hand throw’ trash properties. We will pick up from your in ground trash can, or your curb from a trash bag or a trash bin that you purchase at a hardware store. We do not provide customers with wheeled trash bins. We DO provide our customers with a 14 gallon recycle bin upon request.",null, null],
],
["Where do my recycle materials go?", null, null,
["We take all recycle materials to Recycle America, the same place that the City of Tucson and other trash haulers take there recycle materials", null, null],
],
["What is the environmental and fuel sur charge on my bill?", null, null,
["The environmental service charge is a fee that covers costs relating to state environment fees and technologies which keep us efficient. Please contact our office for an up to date fuel/environmental service schedule. The environmental portion of the fee is 1% of your bill and the fuel portion ranges based on the standard published rate for fuel as measured by the Energy Information Administration which provides official energy statistics from the U.S. government. Talking Trash has indexed their fuel sur charge to the industry standard used by other large trash competitors. Please call our office for an up to date fuel sur charge schedule.", null, null],
],
["What is your holiday schedule?", null, null,
["If a holiday falls on a:
"+
"Monday – trash will be moved to Tuesday
"+
"Tuesday – trash will be moved to Wednesday
"+
"Wednesday – trash and or recycle will be moved to Thursday
"+
"Thursday – trash will be moved to Friday
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"Friday – trash will be moved to Saturday", null, null],
],
["How do you handle large items in my weekly trash?", null, null,
["Typically we’ll pick up most items, tree trimmings and the occasional extra trash from your curb during your standard trash days. If your items are too big we do offer bulk trash service with discounted rates for our customers. Call us with your question and we’ll give you an estimate. We do ask to recognize a few of the following trash related items: Sharps, Cactus, Chemicals, Weight", null, null],
],
["How can I pay my bill?", null, null,
["Check/Money Order – simply mail your check or money order in with your service address and we will apply the payment. Credit Card – at this point you can put your credit card number on your statement and send the payment back to us directly or call/email us with your credit card information for processing purposes. You can elect to make a payment via credit card for the bill you have or for all future billing or until you tell us differently. You can also set up automatic payment from your bank. Just reference your name, service address and account number. If you would like to pay for your service for the full year in advance we can arrange that as well.", null, null],
],
["When will you be coming through my neighborhood?", null, null,
["Trash and recycles should be made available by 7:00 AM on collection day and we usually run trucks until 6:00 pm. You will find that once your property is on our routing we typically will service your property around the same time each week. There are times when we reroute and come earlier or later but we will take care of your trash needs on the collection day.", null, null],
],
["I'm going on vacation or leaving for the summer?", null, null,
["Give us a call or send us an email and we’ll put your service on suspension until you get back. If your vacation is only for 2 weeks or so there is no need to call, we’ll just keep checking for your trash.", null, null],
],
["What's the advantages to our HOA roads when using single axle trucks?", null, null,
["Talking Trash uses primarily single rear axel trucks. By having only one rear axel there is less drag on the pavement especially at corners or in cul desacs. The single axel trucks typically run less weights than larger, double axel trucks.",null, null],
],
["What can I put my trash in?", null, null,
["We will pick up bags on the curb, trash from your barrels or from ground canisters. Please try to keep each liftable item lightweight, less than 100 pounds. If you have tree trimmings and clippings we ask that they be cut into 2-3’ lengths so they will fit into our trucks. Some of our customers tie their trimming into bundles and others put their trimmings out on a tarp and we dump the trimmings and leave the tarp. If you have cactus please box or bag them as our drivers don’t carry pitch forks.", null, null],
],
["Do you pick up from 'In Ground Containers'?", null, null,
["YES! We are one of the only companies that will pick up in ground trash canisters. For those residents using in ground containers: Please bag your trash if the container has been damaged and can not be lifted out of the ground. ", null, null],
],
["What don't you pick up?", null, null,
["Label or de-fuse any sharp or pointed trash. Talking Trash cannot pick up hazardous materials such as: Gasoline, (Liquid) Paint, Insecticide, Fertilizer, Propane Tanks, Fire Extinguishers, Ammunition, or Fireworks. Dried paint is okay, but not liquid paint. Pool chemicals and other household chemicals can mix in our trucks and cause major problems including explosions. If an item is too large to fit into the compactor portion of our trucks we won’t be able to throw it away for you.",null, null],
],
["I need a roll off, where can I get one?", null, null,
["Send us a note of what your looking for and we’ll send you back some options.",null, null],
],
["I would like to sign up for service: What are your collection days in my area?", null, null,
["Typically our routes are Monday and Thursday in Green Valley and Tuesday and Friday in the Tucson Foothills.",null, null],
],
["What areas do you service?", null, null,
["Talking Trash focuses in the Green Valley and Tucson Foothills areas. We do not pick up residential trash in the City of Tucson or in the Marana or Avra Valley area at this time.",null, null],
],
["Getting Big by Staying Small", null, null,
["",null, null],
],
];